Privacy Policy
Effective Date: March 19, 2026
Artehnic (“we”, “our”, or “us”) operates a service platform that allows users to request installations, report faults, and communicate with assigned service personnel. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our application and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Address / Location Details
b. Service-Related Information
- Installation requests
- Fault reports and descriptions
- Uploaded images or documents related to service issues
c. Device Information
- Device type and model
- Operating system
- Unique device identifiers
- IP address
d. Notification Data
- Device tokens used for push notifications
- Notification preferences
2. How We Use Your Information
We use the collected data to:
- Provide and manage installation and fault reporting services
- Assign service personnel to user requests
- Send notifications regarding service status, updates, and alerts
- Improve our services and user experience
- Maintain internal records and analytics
- Ensure security and prevent fraud
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Service Personnel: To fulfill installation or fault repair requests
- Admin Team: For managing and monitoring service operations
- Third-party Services: Such as Firebase for push notifications
- Legal Authorities: If required by law or to protect rights and safety
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
6. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your data
- Opt-out of notifications
To exercise these rights, please contact us at the details below.
7. Push Notifications
We use push notifications to inform users and service personnel about:
- Service assignments
- Installation updates
- Fault report status
You can disable notifications anytime from your device settings.
8. Third-Party Services
Our app may use third-party services (e.g., Firebase) that collect and process data according to their own privacy policies. We are not responsible for their practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [your-email@example.com]
Phone: [your-contact-number]